📄 Terms & Conditions

These Terms & Conditions ("Terms") govern your use of services offered by NITU TRAVEL LTD, registered in England & Wales (Company No. 16590525). By booking any of our services, you agree to the following terms.

1. Booking & Confirmation

1.1. Bookings can be made through our website, WhatsApp, email, or in person.
1.2. Bookings are only confirmed once full or partial payment is received and a confirmation is sent via email or WhatsApp.
1.3. Prices quoted are in GBP (£) and inclusive of VAT, unless otherwise stated.
1.4. You are responsible for providing accurate contact and pickup information at the time of booking.

2. Payment Methods

We accept the following secure payment methods:

  • Visa / Mastercard

  • PayPal

  • UnionPay

  • Bank Transfer

  • Cash (only by prior agreement)

Note: Your booking may be canceled if payment is not received on time.

3. Cancellation & Refund Policy

3.1. Cancellations by the Client

  • More than 48 hours before the tour: Full refund minus a £10 administrative fee.

  • 24–48 hours before the tour: 50% refund.

  • Less than 24 hours or No-show: No refund.

Cancellations must be submitted in writing via WhatsApp or email.

3.2. Cancellations by NITU TRAVEL LTD

We reserve the right to cancel tours due to:

  • Adverse weather or unsafe conditions

  • Guide illness or transportation issues

  • Force majeure (e.g. natural disaster, strike)

In such cases, we offer either:

  • A full refund

  • A rescheduling option at no additional charge

3.3. Custom or Multi-Day Tours

  • Cancellations require at least 5 days’ notice for any refund.

  • Refunds will be processed minus any third-party costs (e.g. hotel, ticket fees) that are non-refundable.

4. Rescheduling & Changes

4.1. Clients may request to reschedule at least 48 hours before the tour. The first reschedule is free.
4.2. Tour routes and timing may change due to traffic, closures, weather, or safety issues.
4.3. We will offer a suitable replacement of equal or greater value if any advertised site is unavailable.

5. Client Responsibilities

5.1. Clients must be punctual and arrive at the agreed meeting point or be available at the pickup address.
5.2. NITU TRAVEL LTD is not responsible for delays caused by late arrivals.
5.3. Clients are responsible for their personal belongings during tours.
5.4. Children under 16 must be accompanied by an adult.

6. Health, Safety & Insurance

6.1. All vehicles and guides comply with UK safety regulations.
6.2. Clients participate in tours at their own risk.
6.3. We recommend that all travelers have personal travel insurance covering health, cancellation, and belongings.
6.4. Please notify us in advance of any medical conditions or mobility issues that may require accommodations.

7. Liability & Disclaimer

7.1. NITU TRAVEL LTD shall not be held liable for:

  • Injuries, accidents, losses, or delays not caused by our direct negligence

  • Acts of God, strikes, weather, or unforeseen closures

  • Services provided by third parties (e.g., attractions, restaurants, or transport companies)

7.2. Our liability is limited to the cost of the tour or service booked.

8. Data Protection & Privacy

8.1. All personal data is collected and processed in accordance with the UK GDPR and Data Protection Act 2018.
8.2. We will never share or sell your information.
8.3. By booking, you consent to occasional communication regarding your tour, offers, and feedback requests.

9. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of England & Wales. Any disputes shall be handled in UK jurisdiction.